City of Loveland Home Energy Report Program Surveys: Final Report

City_of_LovelandFinal_Report_HER_survey.pdf1.67 MB

Date Published

April 4, 2014


Loveland Water and Power has partnered with a company called Opower to deliver customized energy
reports to residential customers displaying home energy use, energy use of similar homes and energy
tips. Approximately 60% of Loveland Water and Power’s customers currently receive the Home Energy
Reports. Loveland Water and Power is interested in obtaining customer feedback from both
Participants in the Home Energy Report Program and Non‐Participants in the Home Energy Report
Program. In an effort to gain valuable customer input, Loveland Water and Power retained Customer
Connections & Innovations, Inc. (CCI) to perform follow‐up customer surveys. The goal of the survey is
to provide utility staff feedback on the Home Energy Report Program (HER). Loveland Water and Power
is Interested in learning:
1. How are participants engaging with the Home Energy Report (Opower) program?
2. How satisfied are participant customers with the reports?
3, Are participant customers aware of the program web portal?
4. How satisfied with the utility are Participant customers compared to Non‐Participant


Program Administrator:

Loveland Water and Power